{"id":8103,"date":"2026-04-28T14:58:12","date_gmt":"2026-04-28T07:58:12","guid":{"rendered":"https:\/\/vcube.co.id\/?p=8103"},"modified":"2026-04-28T14:58:12","modified_gmt":"2026-04-28T07:58:12","slug":"cara-setting-auto-receptionist-dan-ivr-di-zoom-phone","status":"publish","type":"post","link":"https:\/\/vcube.co.id\/en\/cara-setting-auto-receptionist-dan-ivr-di-zoom-phone\/","title":{"rendered":"Cara Setting Auto Receptionist dan IVR di Zoom Phone"},"content":{"rendered":"<p>Di era komunikasi digital saat ini, perusahaan membutuhkan sistem telepon yang tidak hanya stabil tetapi juga mampu mengelola panggilan secara otomatis dan profesional. Salah satu solusi yang banyak digunakan oleh perusahaan modern adalah <strong><a href=\"https:\/\/vcube.co.id\/en\/zoom\/phone\/\" type=\"page\" id=\"7226\">Zoom Phone<\/a><\/strong>, yaitu layanan cloud telephony yang terintegrasi dengan platform komunikasi dari <strong><a href=\"https:\/\/zoom.us\">Zoom<\/a> Communications<\/strong>.<\/p>\n\n\n\n<p>Dengan fitur <strong>Auto Receptionist<\/strong> and <strong>Interactive Voice Response (IVR)<\/strong>, perusahaan dapat mengatur alur panggilan masuk secara otomatis tanpa harus selalu bergantung pada operator manusia. Fitur ini sangat berguna untuk meningkatkan efisiensi layanan pelanggan, mempercepat distribusi panggilan ke departemen yang tepat, serta memberikan pengalaman komunikasi yang lebih profesional bagi pelanggan.<\/p>\n\n\n\n<p>Artikel ini akan membahas secara lengkap <strong>cara setting Auto Receptionist dan IVR di Zoom Phone<\/strong>, termasuk pengertian, manfaat, serta langkah-langkah konfigurasi yang dapat diterapkan oleh tim IT atau administrator sistem di perusahaan.<\/p>\n\n\n<h2 class=\"simpletoc-title\">Table of Contents<\/h2>\n<ul class=\"simpletoc-list\">\n<li><a href=\"#apa-itu-auto-receptionist-di-zoom-phone\">Apa Itu Auto Receptionist di Zoom Phone?<\/a>\n\n<\/li>\n<li><a href=\"#apa-itu-ivr-interactive-voice-response\">Apa Itu IVR (Interactive Voice Response)?<\/a>\n\n<\/li>\n<li><a href=\"#manfaat-menggunakan-auto-receptionist-dan-ivr\">Manfaat Menggunakan Auto Receptionist dan IVR<\/a>\n\n\n<ul><li>\n<a href=\"#1-meningkatkan-efisiensi-operasional\">1. Meningkatkan Efisiensi Operasional<\/a>\n\n<\/li>\n<li><a href=\"#2-memberikan-pengalaman-pelanggan-yang-lebih-baik\">2. Memberikan Pengalaman Pelanggan yang Lebih Baik<\/a>\n\n<\/li>\n<li><a href=\"#3-mendukung-operasional-24-jam\">3. Mendukung Operasional 24 Jam<\/a>\n\n<\/li>\n<li><a href=\"#4-skalabilitas-untuk-perusahaan-yang-bertumbuh\">4. Skalabilitas untuk Perusahaan yang Bertumbuh<\/a>\n\n<\/li>\n<\/ul>\n<li><a href=\"#persiapan-sebelum-setting-auto-receptionist-di-zoom-phone\">Persiapan Sebelum Setting Auto Receptionist di Zoom Phone<\/a>\n\n\n<ul><li>\n<a href=\"#1-akun-zoom-dengan-lisensi-zoom-phone\">1. Akun Zoom dengan Lisensi Zoom Phone<\/a>\n\n<\/li>\n<li><a href=\"#2-nomor-telepon-perusahaan\">2. Nomor Telepon Perusahaan<\/a>\n\n<\/li>\n<li><a href=\"#3-rekaman-greeting-ivr\">3. Rekaman Greeting IVR<\/a>\n\n<\/li>\n<li><a href=\"#4-struktur-menu-ivr\">4. Struktur Menu IVR<\/a>\n\n<\/li>\n<\/ul>\n<li><a href=\"#cara-setting-auto-receptionist-di-zoom-phone\">Cara Setting Auto Receptionist di Zoom Phone<\/a>\n\n\n<ul><li>\n<a href=\"#1-login-ke-zoom-admin-portal\">1. Login ke Zoom Admin Portal<\/a>\n\n<\/li>\n<li><a href=\"#2-membuat-auto-receptionist-baru\">2. Membuat Auto Receptionist Baru<\/a>\n\n<\/li>\n<li><a href=\"#3-mengatur-nomor-telepon\">3. Mengatur Nomor Telepon<\/a>\n\n<\/li>\n<li><a href=\"#4-mengatur-business-hours\">4. Mengatur Business Hours<\/a>\n\n<\/li>\n<li><a href=\"#5-mengatur-greeting-pesan-sambutan\">5. Mengatur Greeting (Pesan Sambutan)<\/a>\n\n<\/li>\n<li><a href=\"#5-mengatur-menu-ivr\">5. Mengatur Menu IVR<\/a>\n\n<\/li>\n<li><a href=\"#7-mengatur-closed-hours\">7. Mengatur Closed Hours<\/a>\n\n<\/li>\n<li><a href=\"#8-mengatur-break-hours\">8. Mengatur Break Hours<\/a>\n\n<\/li>\n<\/ul>\n<li><a href=\"#tips-membuat-ivr-yang-efektif\">Tips Membuat IVR yang Efektif<\/a>\n\n\n<ul><li>\n<a href=\"#1-gunakan-menu-yang-sederhana\">1. Gunakan Menu yang Sederhana<\/a>\n\n<\/li>\n<li><a href=\"#2-gunakan-bahasa-yang-jelas\">2. Gunakan Bahasa yang Jelas<\/a>\n\n<\/li>\n<li><a href=\"#3-hindari-menu-yang-terlalu-dalam\">3. Hindari Menu yang Terlalu Dalam<\/a>\n\n<\/li>\n<li><a href=\"#4-sediakan-opsi-operator\">4. Sediakan Opsi Operator<\/a>\n\n<\/li>\n<\/ul>\n<li><a href=\"#integrasi-zoom-phone-dengan-sistem-komunikasi-perusahaan\">Integrasi Zoom Phone dengan Sistem Komunikasi Perusahaan<\/a>\n\n<\/li>\n<li><a href=\"#kesimpulan\">Conclusion<\/a>\n<\/li><\/ul>\n\n\n<h2 id=\"apa-itu-auto-receptionist-di-zoom-phone\" class=\"wp-block-heading\">Apa Itu Auto Receptionist di Zoom Phone?<\/h2>\n\n\n\n<p><strong>Auto Receptionist<\/strong> adalah fitur pada <strong>Zoom Phone<\/strong> yang berfungsi sebagai <strong>resepsionis otomatis<\/strong> untuk menjawab panggilan masuk ke nomor perusahaan.<\/p>\n\n\n\n<p>Ketika seseorang menelepon nomor perusahaan, sistem akan secara otomatis memutar pesan suara (greeting), misalnya:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Selamat Datang di PT V-cube Indonesia<\/code><\/pre>\n\n\n\n<p>Selanjutnya, panggilan dapat diarahkan langsung ke orang atau departemen yang tepat tanpa perlu dialihkan secara manual oleh resepsionis.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"530\" height=\"441\" src=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/Zoom-Auto-Receptionist.webp\" alt=\"\" class=\"wp-image-8106\" srcset=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/Zoom-Auto-Receptionist.webp 530w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/Zoom-Auto-Receptionist-300x250.webp 300w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/Zoom-Auto-Receptionist-14x12.webp 14w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/><\/figure>\n\n\n\n<p>Beberapa fungsi utama Auto Receptionist antara lain:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Menyambut panggilan secara otomatis<\/strong><\/li>\n\n\n\n<li><strong>Mengarahkan penelepon ke departemen yang sesuai<\/strong><\/li>\n\n\n\n<li><strong>Mengurangi beban kerja resepsionis<\/strong><\/li>\n\n\n\n<li><strong>Memberikan layanan 24\/7<\/strong><\/li>\n\n\n\n<li><strong>Meningkatkan profesionalitas komunikasi perusahaan<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Fitur ini sangat cocok digunakan oleh perusahaan dengan banyak divisi atau perusahaan yang menerima volume panggilan tinggi setiap harinya.<\/p>\n\n\n\n<h2 id=\"apa-itu-ivr-interactive-voice-response\" class=\"wp-block-heading\">Apa Itu IVR (Interactive Voice Response)?<\/h2>\n\n\n\n<p><strong>IVR (Interactive Voice Response)<\/strong> adalah sistem menu suara interaktif yang memungkinkan penelepon berinteraksi dengan sistem telepon menggunakan <strong>tombol keypad<\/strong> or <strong>perintah suara<\/strong>.<\/p>\n\n\n\n<p>Dalam implementasinya di <strong>Zoom Phone<\/strong>, IVR biasanya menjadi bagian dari konfigurasi Auto Receptionist yang memberikan berbagai pilihan menu bagi penelepon.<\/p>\n\n\n\n<p>Contoh alur IVR sederhana:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Penelepon menghubungi nomor perusahaan<\/li>\n\n\n\n<li>Sistem memutar pesan: &#8220;Terima kasih telah menghubungi perusahaan kami.&#8221;<\/li>\n\n\n\n<li>Sistem memberikan pilihan:\n<ul class=\"wp-block-list\">\n<li>Tekan <strong>1<\/strong> untuk Sales<\/li>\n\n\n\n<li>Tekan <strong>2<\/strong> untuk Technical Support<\/li>\n\n\n\n<li>Tekan <strong>3<\/strong> untuk Finance<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Sistem meneruskan panggilan sesuai pilihan.<\/li>\n<\/ol>\n\n\n\n<p>Dengan IVR, perusahaan dapat <strong>mengelola panggilan secara otomatis, cepat, dan terstruktur<\/strong>.<\/p>\n\n\n\n<h2 id=\"manfaat-menggunakan-auto-receptionist-dan-ivr\" class=\"wp-block-heading\">Manfaat Menggunakan Auto Receptionist dan IVR<\/h2>\n\n\n\n<p>Menggunakan Auto Receptionist dan IVR pada <strong>Zoom Phone<\/strong> memberikan banyak manfaat bagi operasional bisnis.<\/p>\n\n\n\n<h3 id=\"1-meningkatkan-efisiensi-operasional\" class=\"wp-block-heading\">1. Meningkatkan Efisiensi Operasional<\/h3>\n\n\n\n<p>Tanpa Auto Receptionist, setiap panggilan harus ditangani oleh operator manusia. Hal ini bisa memakan waktu dan sumber daya.<\/p>\n\n\n\n<p>Dengan IVR, sistem dapat:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mengarahkan panggilan otomatis<\/li>\n\n\n\n<li>Mengurangi antrean operator<\/li>\n\n\n\n<li>Mempercepat respon pelanggan<\/li>\n<\/ul>\n\n\n\n<h3 id=\"2-memberikan-pengalaman-pelanggan-yang-lebih-baik\" class=\"wp-block-heading\">2. Memberikan Pengalaman Pelanggan yang Lebih Baik<\/h3>\n\n\n\n<p>Pelanggan tidak perlu menunggu lama hanya untuk diarahkan ke departemen yang tepat. Mereka cukup memilih menu yang tersedia.<\/p>\n\n\n\n<p>Hasilnya:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Waktu tunggu lebih singkat<\/li>\n\n\n\n<li>Pengalaman komunikasi lebih profesional<\/li>\n\n\n\n<li>Kepuasan pelanggan meningkat<\/li>\n<\/ul>\n\n\n\n<h3 id=\"3-mendukung-operasional-24-jam\" class=\"wp-block-heading\">3. Mendukung Operasional 24 Jam<\/h3>\n\n\n\n<p>Auto Receptionist dapat tetap bekerja bahkan di luar jam kantor.<\/p>\n\n\n\n<p>Perusahaan dapat mengatur pesan seperti:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Informasi jam operasional<\/li>\n\n\n\n<li>Pengalihan ke voicemail<\/li>\n\n\n\n<li>Pengalihan ke call center tertentu<\/li>\n<\/ul>\n\n\n\n<h3 id=\"4-skalabilitas-untuk-perusahaan-yang-bertumbuh\" class=\"wp-block-heading\">4. Skalabilitas untuk Perusahaan yang Bertumbuh<\/h3>\n\n\n\n<p>Ketika perusahaan berkembang, jumlah panggilan juga meningkat. Dengan sistem IVR, perusahaan dapat dengan mudah menambahkan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Menu baru<\/li>\n\n\n\n<li>Departemen baru<\/li>\n\n\n\n<li>Routing panggilan tambahan<\/li>\n<\/ul>\n\n\n\n<p>Tanpa perlu mengubah sistem telepon secara keseluruhan.<\/p>\n\n\n\n<h2 id=\"persiapan-sebelum-setting-auto-receptionist-di-zoom-phone\" class=\"wp-block-heading\">Persiapan Sebelum Setting Auto Receptionist di Zoom Phone<\/h2>\n\n\n\n<p>Sebelum mulai melakukan konfigurasi, ada beberapa hal yang perlu dipersiapkan:<\/p>\n\n\n\n<h3 id=\"1-akun-zoom-dengan-lisensi-zoom-phone\" class=\"wp-block-heading\">1. Akun Zoom dengan Lisensi Zoom Phone<\/h3>\n\n\n\n<p>Administrator harus memiliki akses ke <strong>Zoom Admin Portal<\/strong> dengan lisensi <strong>Zoom Phone<\/strong> aktif.<\/p>\n\n\n\n<h3 id=\"2-nomor-telepon-perusahaan\" class=\"wp-block-heading\">2. Nomor Telepon Perusahaan<\/h3>\n\n\n\n<p>Pastikan perusahaan sudah memiliki:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Main Company Number<\/strong><\/li>\n\n\n\n<li>or <strong>Direct Number<\/strong><\/li>\n<\/ul>\n\n\n\n<p>yang akan digunakan untuk menerima panggilan.<\/p>\n\n\n\n<h3 id=\"3-rekaman-greeting-ivr\" class=\"wp-block-heading\">3. Rekaman Greeting IVR<\/h3>\n\n\n\n<p>Disarankan menyiapkan file audio greeting terlebih dahulu, misalnya:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Terima kasih telah menghubungi PT ABC. Untuk Sales tekan 1, untuk Support tekan 2.&#8221;<\/p>\n<\/blockquote>\n\n\n\n<p>Format audio yang umum digunakan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>WAV<\/li>\n\n\n\n<li>MP3<\/li>\n<\/ul>\n\n\n\n<h3 id=\"4-struktur-menu-ivr\" class=\"wp-block-heading\">4. Struktur Menu IVR<\/h3>\n\n\n\n<p>Sebelum konfigurasi, buatlah <strong>flow menu IVR<\/strong> agar lebih mudah diimplementasikan.<\/p>\n\n\n\n<p>Contoh:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">Menu Utama<br>\u2502<br>\u251c\u2500\u2500 1 Sales<br>\u251c\u2500\u2500 2 Support<br>\u251c\u2500\u2500 3 Finance<br>\u2514\u2500\u2500 0 Operator<\/pre>\n\n\n\n<h2 id=\"cara-setting-auto-receptionist-di-zoom-phone\" class=\"wp-block-heading\">Cara Setting Auto Receptionist di Zoom Phone<\/h2>\n\n\n\n<p>Berikut langkah-langkah konfigurasi Auto Receptionist di <strong>Zoom Phone<\/strong>.<\/p>\n\n\n\n<h3 id=\"1-login-ke-zoom-admin-portal\" class=\"wp-block-heading\">1. Login ke Zoom Admin Portal<\/h3>\n\n\n\n<p>Langkah pertama:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Buka <strong>Zoom Admin Portal<\/strong><\/li>\n\n\n\n<li>Login menggunakan akun administrator<\/li>\n\n\n\n<li>Masuk ke menu <strong>Phone System Management<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-1024x576.png\" alt=\"\" class=\"wp-image-8108\" srcset=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-1024x576.png 1024w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-300x169.png 300w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-768x432.png 768w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-18x10.png 18w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image.png 1366w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 id=\"2-membuat-auto-receptionist-baru\" class=\"wp-block-heading\">2. Membuat Auto Receptionist Baru<\/h3>\n\n\n\n<p>Setelah masuk ke menu Phone System:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Klik <strong>Auto Receptionists<\/strong><\/li>\n\n\n\n<li>Klik tombol <strong>Add<\/strong><br>Isi informasi berikut:\n<ul class=\"wp-block-list\">\n<li><strong>Name<\/strong>: Nama Auto Receptionist (misalnya Main Reception)<\/li>\n\n\n\n<li><strong>Site<\/strong>: Lokasi kantor (jika menggunakan multi-site)<\/li>\n\n\n\n<li><strong>Extension Number<\/strong>: nomor ekstensi<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Klik <strong>Save<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"638\" height=\"381\" src=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-2.png\" alt=\"\" class=\"wp-image-8110\" srcset=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-2.png 638w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-2-300x179.png 300w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-2-18x12.png 18w\" sizes=\"(max-width: 638px) 100vw, 638px\" \/><\/figure>\n\n\n\n<h3 id=\"3-mengatur-nomor-telepon\" class=\"wp-block-heading\">3. Mengatur Nomor Telepon<\/h3>\n\n\n\n<p>Setelah Auto Receptionist dibuat:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Masuk ke halaman konfigurasi Auto Receptionist<\/li>\n\n\n\n<li>Pilih tab <strong>Phone Numbers<\/strong><\/li>\n\n\n\n<li>Klik <strong>Assign Number<\/strong><\/li>\n\n\n\n<li>Pilih nomor telepon yang akan digunakan<\/li>\n<\/ol>\n\n\n\n<p>Nomor ini nantinya akan menjadi <strong>nomor utama perusahaan<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-3-1024x576.png\" alt=\"\" class=\"wp-image-8111\" srcset=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-3-1024x576.png 1024w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-3-300x169.png 300w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-3-768x432.png 768w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-3-18x10.png 18w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-3.png 1366w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 id=\"4-mengatur-business-hours\" class=\"wp-block-heading\">4. Mengatur Business Hours<\/h3>\n\n\n\n<p>Zoom Phone memungkinkan pengaturan <strong>jam operasional<\/strong>.<\/p>\n\n\n\n<p>Langkahnya:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Klik edit di bagian Business Hours untuk membuka tab <strong>Business Hours<\/strong> <\/li>\n\n\n\n<li>Tentukan jadwal operasional kantor Anda<\/li>\n<\/ol>\n\n\n\n<p>Contoh:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Senin \u2013 Jumat: 09:00 \u2013 17:00<\/li>\n<\/ul>\n\n\n\n<p>Di luar jam tersebut, sistem dapat:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mengarahkan ke voicemail<\/li>\n\n\n\n<li>Memutar pesan tutup<\/li>\n\n\n\n<li>Mengalihkan panggilan<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-5-1024x576.png\" alt=\"\" class=\"wp-image-8114\" srcset=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-5-1024x576.png 1024w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-5-300x169.png 300w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-5-768x432.png 768w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-5-18x10.png 18w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-5.png 1366w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 id=\"5-mengatur-greeting-pesan-sambutan\" class=\"wp-block-heading\">5. Mengatur Greeting (Pesan Sambutan)<\/h3>\n\n\n\n<p>Langkah berikutnya adalah mengatur pesan suara.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Pada bagian Greeting Prompts klik edit &#8211; Add Audio<\/li>\n\n\n\n<li>Pilih tab <strong>Text-to-Speech<\/strong> untuk merubah text ke audio secara otomatis<\/li>\n\n\n\n<li>Pilih tab <strong>Upload<\/strong> untuk menggunggah file Audio Greeting jika Anda sudah menyiapkannya tersendiri.<\/li>\n\n\n\n<li>Atau pilih <strong>Record by Computer<\/strong> untuk merekam suara Anda sendiri.<\/li>\n<\/ol>\n\n\n\n<p>Contoh greeting:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Welcome to <strong>V-cube Indonesia<\/strong>, your partner in visual communication and digital transformation..&#8221;<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-4-1024x576.png\" alt=\"\" class=\"wp-image-8113\" srcset=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-4-1024x576.png 1024w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-4-300x169.png 300w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-4-768x432.png 768w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-4-18x10.png 18w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-4.png 1366w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 id=\"5-mengatur-menu-ivr\" class=\"wp-block-heading\">5. Mengatur Menu IVR<\/h3>\n\n\n\n<p>Pada bagian Routing option, Zoom Phone memungkinkan beberapa aksi seperti:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Route ke <strong>Voicemail<\/strong><\/li>\n\n\n\n<li>Forward ke <strong>User<\/strong><\/li>\n\n\n\n<li>Forward ke <a href=\"https:\/\/vcube.co.id\/en\/zoom\/rooms\/\" type=\"page\" id=\"8069\">Zoom Room<\/a><\/li>\n\n\n\n<li>Forward ke <strong>Common Area<\/strong><\/li>\n\n\n\n<li>Forward ke <strong>Virtual Agent<\/strong><\/li>\n\n\n\n<li>Forward ke <strong>Call Queue<\/strong><\/li>\n\n\n\n<li>Forward ke <strong>Shared Line Group<\/strong><\/li>\n\n\n\n<li>Forward ke <strong>IVR<\/strong><\/li>\n\n\n\n<li>Forward ke <strong>External Contacts<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Untuk keperluan kali ini, kita pilih Interactive Voice Response (IVR).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-6-1024x576.png\" alt=\"\" class=\"wp-image-8115\" srcset=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-6-1024x576.png 1024w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-6-300x169.png 300w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-6-768x432.png 768w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-6-18x10.png 18w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/03\/image-6.png 1366w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Kemudian di bagian IVR Menu, Anda dapat melakukan konfirmasi tombol dan aksi yang akan terjadi.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Tombol<\/th><th>Aksi<\/th><\/tr><\/thead><tbody><tr><td>1<\/td><td>Forward ke Sales<\/td><\/tr><tr><td>2<\/td><td>Forward ke Support<\/td><\/tr><tr><td>3<\/td><td>Forward ke Finance<\/td><\/tr><tr><td>0<\/td><td>Operator<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 id=\"7-mengatur-closed-hours\" class=\"wp-block-heading\">7. Mengatur Closed Hours<\/h3>\n\n\n\n<p>Selain menu utama, Anda juga bisa mengatur menu untuk <strong>di luar jam kerja<\/strong>. Kemudian melakukan routing ke Voicemail.<\/p>\n\n\n\n<p>Contoh pesan:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Terima kasih telah menghubungi kami. Saat ini kantor sedang tutup. Silakan tinggalkan pesan setelah bunyi beep.&#8221;<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/04\/image-2-1024x576.png\" alt=\"Closed Hours Zoom Phone Auto Receptionist\" class=\"wp-image-8251\" srcset=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/04\/image-2-1024x576.png 1024w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/04\/image-2-300x169.png 300w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/04\/image-2-768x432.png 768w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/04\/image-2-18x10.png 18w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/04\/image-2.png 1366w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 id=\"8-mengatur-break-hours\" class=\"wp-block-heading\">8. Mengatur Break Hours<\/h3>\n\n\n\n<p>Anda juga dapat mengatur waktu jeda di dalam jam kerja (misal: 12:00 \u2013 12:30). Anda dapat mengatur Greeting Prompt khusus di waktu break. Panggilan akan dialihkan sesuai aturan yang Anda buat.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/04\/image-3-1024x576.png\" alt=\"Break Hours Zoom Phone Auto Receptionist\" class=\"wp-image-8249\" srcset=\"https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/04\/image-3-1024x576.png 1024w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/04\/image-3-300x169.png 300w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/04\/image-3-768x432.png 768w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/04\/image-3-18x10.png 18w, https:\/\/vcube.co.id\/wp-content\/uploads\/2026\/04\/image-3.png 1366w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 id=\"tips-membuat-ivr-yang-efektif\" class=\"wp-block-heading\">Tips Membuat IVR yang Efektif<\/h2>\n\n\n\n<p>Agar sistem IVR benar-benar membantu pelanggan, ada beberapa best practice yang perlu diperhatikan.<\/p>\n\n\n\n<h3 id=\"1-gunakan-menu-yang-sederhana\" class=\"wp-block-heading\">1. Gunakan Menu yang Sederhana<\/h3>\n\n\n\n<p>Jangan membuat terlalu banyak pilihan.<\/p>\n\n\n\n<p>Idealnya:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>3 \u2013 5 pilihan saja<\/li>\n<\/ul>\n\n\n\n<h3 id=\"2-gunakan-bahasa-yang-jelas\" class=\"wp-block-heading\">2. Gunakan Bahasa yang Jelas<\/h3>\n\n\n\n<p>Gunakan kalimat yang mudah dipahami.<\/p>\n\n\n\n<p>Contoh yang baik:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Untuk layanan pelanggan tekan 2&#8221;<\/p>\n<\/blockquote>\n\n\n\n<h3 id=\"3-hindari-menu-yang-terlalu-dalam\" class=\"wp-block-heading\">3. Hindari Menu yang Terlalu Dalam<\/h3>\n\n\n\n<p>Terlalu banyak sub-menu bisa membuat pelanggan frustrasi.<\/p>\n\n\n\n<p>Contoh buruk:<\/p>\n\n\n\n<p>Menu \u2192 Sub Menu \u2192 Sub Sub Menu<\/p>\n\n\n\n<h3 id=\"4-sediakan-opsi-operator\" class=\"wp-block-heading\">4. Sediakan Opsi Operator<\/h3>\n\n\n\n<p>Selalu berikan opsi untuk berbicara dengan operator manusia.<\/p>\n\n\n\n<p>Biasanya menggunakan:<\/p>\n\n\n\n<p><strong>Tekan 0 untuk operator<\/strong><\/p>\n\n\n\n<h2 id=\"integrasi-zoom-phone-dengan-sistem-komunikasi-perusahaan\" class=\"wp-block-heading\">Integrasi Zoom Phone dengan Sistem Komunikasi Perusahaan<\/h2>\n\n\n\n<p>Salah satu keunggulan <strong>Zoom Phone<\/strong> adalah integrasinya dengan ekosistem komunikasi digital lainnya.<\/p>\n\n\n\n<p>Misalnya:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/vcube.co.id\/en\/zoom\/meeting\/\" type=\"page\" id=\"8118\">Zoom Meetings<\/a><\/strong> untuk video conference<\/li>\n\n\n\n<li><strong>Zoom Contact Center<\/strong> untuk customer service<\/li>\n\n\n\n<li><strong>Zoom Team Chat<\/strong> untuk komunikasi internal maupun external<\/li>\n<\/ul>\n\n\n\n<p>Dengan integrasi ini, perusahaan dapat memiliki <strong>platform komunikasi terpadu<\/strong> yang mencakup:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Phone<\/li>\n\n\n\n<li>Video meeting<\/li>\n\n\n\n<li>Chat<\/li>\n\n\n\n<li>Contact center<\/li>\n<\/ul>\n\n\n\n<p>Semua dalam satu ekosistem.<\/p>\n\n\n\n<h2 id=\"kesimpulan\" class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>Auto Receptionist dan IVR merupakan fitur penting dalam sistem telepon modern, terutama bagi perusahaan yang ingin meningkatkan efisiensi dan profesionalitas dalam menangani panggilan pelanggan.<\/p>\n\n\n\n<p>Melalui <strong><a href=\"https:\/\/vcube.co.id\/en\/zoom\/phone\/\" type=\"page\" id=\"7226\">Zoom Phone<\/a><\/strong>, perusahaan dapat dengan mudah membuat sistem resepsionis otomatis yang mampu:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Menyambut panggilan secara profesional<\/li>\n\n\n\n<li>Mengarahkan pelanggan ke departemen yang tepat<\/li>\n\n\n\n<li>Mengurangi beban kerja operator<\/li>\n\n\n\n<li>Mendukung layanan pelanggan yang lebih cepat dan efisien<\/li>\n<\/ul>\n\n\n\n<p>Dengan mengikuti langkah-langkah <strong>cara setting Auto Receptionist dan IVR di Zoom Phone<\/strong> yang telah dijelaskan di atas, tim IT atau administrator dapat mengimplementasikan sistem ini dengan relatif mudah.<\/p>\n\n\n\n<p>Bagi perusahaan yang ingin mengoptimalkan komunikasi bisnis berbasis cloud, penggunaan <strong>Zoom Phone<\/strong> dengan fitur Auto Receptionist dan IVR merupakan solusi yang efektif, scalable, dan siap mendukung kebutuhan komunikasi modern.<\/p>","protected":false},"excerpt":{"rendered":"<p>Di era komunikasi digital saat ini, perusahaan membutuhkan sistem telepon yang tidak hanya stabil tetapi juga mampu mengelola panggilan secara otomatis dan profesional. Salah satu solusi yang banyak digunakan oleh perusahaan modern adalah Zoom Phone, yaitu layanan cloud telephony yang terintegrasi dengan platform komunikasi dari Zoom Communications. Dengan fitur Auto Receptionist dan Interactive Voice Response [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8105,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"_joinchat":[],"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-8103","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-berita"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cara Setting Auto Receptionist dan IVR di Zoom Phone | V-cube Indonesia<\/title>\n<meta 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